The Congregation of the Sisters of Saint Joseph, ABN 33 293 441 659, is committed to a world in which the rights and dignity of each person is realised.

This encompasses our commitment to our staff, our supporters and the communities with whom we interact. Therefore the Sisters of Saint Joseph seek not just to comply with the requirements of the Privacy Act 1988 (Cth) (Act), including the Australian Privacy Principles (APPs), and any other applicable privacy laws in Australia, we also seek to demonstrate a culture of best practice within a spirit of accountability and respect.

This Privacy Policy sets out the way in which we collect, use and disclose your personal information.

This Privacy Policy also helps you understand why and how we collect and use personal information, and what to do if you have questions, concerns or complaints.

By visiting our website and all affiliated centre sites, signing up to our eNews (Mary MacKillop News), signing a petition, applying for employment with us, making a donation or otherwise providing us with your personal information, you acknowledge that your personal information may be collected, used and disclosed as set out in this Privacy Policy.

We will occasionally make updates to this Privacy Policy, so we will note the date of the next change at the bottom of the page. Updates to the Privacy Policy are effective from the date that they are posted on the Website.

What information do we collect?

The Sisters of Saint Joseph regularly asks for information that helps us to engage with you. We collect personal information about individuals including supporters, volunteers, contractors and job applicants. It is your choice how much information you provide and you may deal with us on an anonymous basis or by using a pseudonym when you make inquiries through our Website; or make general inquiries by telephone and do not require a further response from us; or to make a donation anonymously. We may however, need certain contact details from you to respond to inquiries or to otherwise deal with you.

More information on the Sisters of Saint Joseph Safeguarding and Professional Standards Policies can be accessed here – Our Commitment, Documents & Policies – Sisters of Saint Joseph of the Sacred Heart ( 

 Below are some examples of what information we commonly collect:

  • Personal details, like name or date of birth
  • Contact details
  • Payment information for donations
  • Interests and opinions
  • Online activity
  • Your communication preferences
  • Employment history, educational qualifications , tax file numbers and volunteering history – in respect of prospective employees and volunteers
  • Conversations by phone or email with our staff and volunteers.

How do we collect personal information?

In most cases, we’ll ask you for this information directly (for example asking you to complete a job application or sending you a survey or when you make inquiries about us).

In some instances, we may collect personal information about individuals from third parties, such as:

  • recruitment agencies or other third parties who advise us of your potential interest in a role or from referees for potential employees, volunteers or contractors;
  • where we obtain such information from other, publicly available resources, such as telephone directories.

Some information is also collected automatically (such as online activity by visitors to our Website). This information is not linked to any personally identifiable details.

How do we secure and store your information?

To protect your privacy and personal information, when you contact us we may ask you to confirm your identity by getting you to confirm the details we have on record, such as your current address and/or phone number.

We keep most of your personal information secure in our supporter database, and conduct regular tests and audits to ensure that information is held securely and safely. Physical copies of your information, such as job application forms are kept securely and destroyed if not needed. Staff and volunteers are required to sign our policies relating to privacy, and all staff are expected to have a current police check.

Why do we collect, use, hold and disclose your personal information?

We collect, use, hold and disclose your personal information as necessary for purposes directly related to our works and activities, including:

  • Processing donations and completing financial transactions, including issuing of thank you letters
  • Communicating with you via mail, email or phone
  • Responding to your questions, comments or other requests
  • Analysing our effectiveness
  • Any other purpose identified at the time of collecting your information.

Any personal contact information you provide to us may be disclosed, if appropriate, to third parties who provide services on our behalf, such as mail, database, telephone, IT, audit, professional advice, payment processing and research services. We may also disclose your personal information to our volunteers who assist with many of our tasks.

We will only disclose your personal information:

  • with your consent; or
  • for a purpose which you would reasonably expect; or
  • as required or permitted by law; or
  • in accordance with this Privacy Policy.

Do we use cookies or other web tracking systems?

We track traffic patterns throughout the URL (website) registered to us.

We use ‘cookies’ on our Website. A ‘cookie’ is a small amount of information which is transferred to the hard drive of your computer and which can identify your web browser, but not you. If you want, you can disable your web browser from accepting cookies. If you do so, you can still access our Website, but not all services may be available.

We may automatically collect general statistical information on our Website about visitors to our Website, such as IP addresses, browsers used, dates visited, pages visited and number of visitors. However, such information does not refer to individuals by name or their contact details. We use this data in aggregate to improve our Website. We may provide such aggregated data to third parties, but in so doing, we do not provide personal information without the individual’s consent.

For more information on access to personal information please click here.

Children’s privacy protection 

The Sisters of Saint Joseph understand the importance of protecting children’s privacy in the online world. Our website is not designed for or intentionally targeted at children 13 years of age or younger. It is not our practice to intentionally collect or maintain information about anyone under the age of 13. Any photos or images displayed on our website of children will have been published with express written permission from the parent and/or guardian. 

The Sisters of Saint Joseph have zero tolerance of abuse. All organisations and individuals in relationship with the Sisters have responsibility for the safeguarding of children.  

Legislative reporting requirements as per Safeguarding Complaints Handling Policy and Reporting Procedures and Safeguarding Information Sharing and Record Keeping Policy can be found here – Our Commitment, Documents & Policies – Sisters of Saint Joseph of the Sacred Heart ( 

Links on our website 

The Sisters of Saint Joseph website may contain links to other websites, for example to display images, show videos or credit source references. These links are meant for your convenience only. Links to third party websites do not constitute our sponsorship, endorsement, or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites, and we cannot prevent these sites, or external domains, from collecting information on your use of this embedded content.  

Social Media 

The Sisters of Saint Joseph Site may contain links to Internet sites, apps or third-party applications or widgets operated by other companies that we do not own or control. These links might have been added by us or by a User, such as in a submitted comment. The Sisters of Saint Joseph are not responsible for the privacy practices of websites or other services operated by third parties.  

Below are the privacy policies of some of the other third parties who may indirectly provide services to us: 

The Sisters of Saint Joseph strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies. 

How can you opt-out of communications?

Where we use your personal information to send you marketing materials by post or email we will provide you with the opportunity to opt-out of receiving such information.

By electing not to opt-out we will assume we have your implied consent to receive similar communications in the future.

  • Unsubscribing from email lists
    Every time we send emails for marketing or promotional purposes, our emails will contain instructions on how you may unsubscribe from the relevant email list in respect of direct marketing.
  • Unsubscribing from hard copy promotional materials
    When we send you hard copy promotional materials, such materials will include instructions on how you may unsubscribe from receiving such materials. Otherwise, you can unsubscribe from receiving our materials by contacting our Privacy Officer at the details below.

Access, Correction and Removal of your Personal Information

You can access, update or correct the information we have collected or let us know of your preferences for how we communicate with you by contacting our Privacy Officer by:

If we do not agree to provide you with access to your personal information or to amend or annotate the information we hold about you, you may seek a review of our decision through the Privacy Officer.

If we do not agree to make the requested changes to your personal information, you may make a statement about the requested changes and we will attach it to your record.

If you wish to speak to our Privacy Officer, please call 02 8912 4831.

Where and how a complaint can be made

To make a complaint relating to your personal information or if you think that we have breached the Australian Privacy Principles, you can:

The Privacy Policy is reviewed every three years.  

Page last updated November 2023
This Privacy Policy will be reviewed again in November 2026